Level 1 Smiling Customers - How to Keep Them That Way

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Baristas are the frontline of not just the coffee industry, but of your on the ground business representatives. Good customer service is essential to having a thriving coffee program. In this class learners delve into what creates good customer service, with a special emphasis on the specialty coffee industry, providing good service, and steps for customer recovery if there is an issue. Through guided discussion, role play, and brainstorming participants build the skills to improve every interaction they have across the counter.

Save money on your certificate by registering for classes as a bundle.

Length: 1 Hour
Time: 3:15 p.m.-4:15 p.m.
Prerequisites: None